Privacy Policy

At Lizaro Casino, we take privacy seriously. You trust us with personal information when you register, deposit, withdraw, or contact support. We treat that information as something we’re responsible for, not something we get to play with. This Privacy Policy explains what we collect, why we collect it, how we protect it, and what rights you have.

By using Lizaro Casino, you agree to the handling of your data as described here. If we update this policy, we’ll publish the new version on this page. Continuing to use the site after an update means you accept the revised policy.

Data Processing

Lizaro Casino processes personal data to run the site properly and to meet legal and regulatory obligations connected to gambling services. That includes verifying identity, preventing fraud, processing deposits and withdrawals, and meeting anti-money laundering and responsible gambling requirements.

We process your data because it is necessary to provide our services, to comply with legal duties, and to protect the integrity of the platform.

Who We Are

Lizaro Casino is operated by Dama N.V. (Curaçao), with operations supported by its wholly owned subsidiary Friolion Limited (Cyprus). Dama N.V. holds a gaming licence issued by Antillephone N.V.

If you need to contact us about privacy matters, you can do so through our support team, who will route requests to the relevant internal privacy contact.

What Information We Collect

We collect personal information that helps us create and manage your account, provide customer support, process payments, and meet compliance requirements. The data we collect can include:

  • Account and registration details such as your name, date of birth, address, email, phone number, and login details
  • Verification data such as copies of identity documents and proof of address when required for KYC checks
  • Payment and transaction details such as deposit and withdrawal records, payment method identifiers, and transaction timestamps
  • Technical and usage data such as IP address, device information, browser type, log files, and activity on our platform
  • Communication records such as emails, live chat transcripts, and support tickets
  • Responsible gambling and risk-related information such as limit settings, self-exclusion requests, and internal risk markers used for safety and fraud prevention

If you choose not to provide information that is required for compliance or withdrawals, certain services may not be available, including cashouts.

How We Use Your Information

We only use your information for clear operational, legal, and security purposes connected to Lizaro Casino. This includes:

  • Creating and maintaining your account
  • Processing deposits, withdrawals, and related payment actions
  • Providing game access and managing betting activity
  • Delivering customer support and handling account requests
  • Verifying your identity and fulfilling KYC and AML duties
  • Preventing fraud, abuse, chargebacks, and other prohibited activity
  • Monitoring for responsible gambling risks and applying safety tools when needed
  • Meeting legal obligations, responding to lawful requests, and keeping required records
  • Improving site performance, fixing errors, and developing platform features based on usage trends
  • Sending marketing messages only when you have given consent and you have not opted out

We do not sell or rent your personal data. We do not treat your data as a product.

Marketing Communications

If you opt in, we may send you promotional messages related to Lizaro Casino, such as bonus offers, reload campaigns, and account updates tied to promotions. You can stop marketing messages at any time by changing your communication settings in your account or by contacting support.

Opting out of marketing does not affect essential service messages, such as withdrawal confirmations, account security alerts, or compliance-related requests.

Sharing and Disclosure of Information

We share data only when there is a practical reason connected to operating Lizaro Casino and meeting legal duties. Your information may be shared:

  • Within our corporate group, where needed for account administration, risk management, support, and compliance
  • With payment service providers and financial institutions to process deposits and withdrawals
  • With identity verification and fraud prevention partners to meet KYC/AML obligations and reduce platform abuse
  • With technical service providers who support hosting, security monitoring, analytics, and customer service tools
  • With regulators, authorities, or law enforcement where we are legally required to do so, or where disclosure is necessary to protect the platform from crime or fraud

When we work with third parties, we require confidentiality and data protection commitments. They are allowed to use your data only for the services they provide to us, not for their own unrelated purposes.

Data Security and Retention

We use administrative, technical, and organisational safeguards designed to protect personal data from loss, misuse, unauthorised access, and disclosure. This includes access controls, monitoring, and secure handling procedures for sensitive verification documents.

We keep your information only for as long as needed to provide services and meet legal requirements. Gambling and anti-money laundering rules can require retention of certain records for a minimum period, including keeping some data for at least five years after account closure.

When retention is no longer required, data is deleted or anonymised in line with internal policies and applicable law.

Cookies and Tracking Technologies

Lizaro Casino uses cookies and similar technologies to keep the site working properly, improve performance, and understand how players use different parts of the platform. Cookies can be used for:

  • Security functions such as session protection and fraud detection
  • Keeping you logged in and remembering settings
  • Measuring site traffic and performance
  • Supporting marketing preferences where consent has been given

You can control cookies through your browser settings. Blocking cookies may reduce site functionality, including login persistence and some account features.

Your Rights and How to Contact Us

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

  • Request access to the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data where the law allows
  • Restrict or object to certain processing activities
  • Withdraw marketing consent at any time
  • Request a copy of your data in a portable format where applicable

To make a privacy request, contact our support team and specify that your request is about data protection or privacy. For security, we may need to verify your identity before fulfilling a request.

If you are covered by GDPR and you believe your request has not been handled properly, you may also have the right to file a complaint with your local data protection authority.